Encoder Repair Services

Encoders Explained: Types and Applications

If you Google the word “encoder,” you’re likely to receive a somewhat confusing array of search results. Made plain and simple, an encoder is used to determine the position, velocity, and direction of something in motion. And in terms of industrial machinery, encoders are used for motion feedback and motion control. They are able to accomplish this through the use of special sensors which capture position information and then relay that information to other connected devices. Linear encoders measure motion along a straight path, while rotary encoders are able to capture measurements related to rotational motion. There are several varieties of sensing technology utilized in industrial encoders, including optical, magnetic, and capacitive. Encoders are also typically rated as either light-duty, medium-duty, or heavy-duty, depending upon the measurements of the target loads involved. Industrial encoders provide vital information needed for precise motion control in many applications, including servo motors, assembly lines, packaging systems, rotary tables, robotic machinery, etc.

Encoder Repair Services from AES

At AES, we work on (and successfully repair!) a wide variety of motors and drives for our many industrial clients, including the related encoders and resolvers, which help to keep these machines running smoothly. Our effective approach to electronic repairs includes simulating the real-world load conditions your equipment endures every day, and then testing your encoder during these load scenarios. Here are just some of the types of encoders we repair, and related services we can provide.

• Bearing replacement
• Connector repair or replacement
• Shaft repair or replacement
• Optical component repair or replacement
• Optical sensor testing & alignment
• Encoder output calibration & fine-tuning
• Thorough cleaning and soldering services for encoders and resolvers

The AES Encoder Repair Process

A damaged or malfunctioning encoder requires prompt repairs or service in order to prevent any unnecessary equipment damage. Choosing to be proactive about taking care of your equipment will help you to maintain the level of productivity you’ve come to expect from your equipment, and can end up saving you money in the long run, too. When you send your encoder to AES for diagnosis and repair, here’s the proven process we follow to address your needs:

Receipt of Equipment & Initial Analysis

Once we receive your encoder, we’ll assign it a unique service number for easy ID and tracking. After proper check-in, we then move right to our evaluation and assessment phase. We’ll work to diagnose any issues with your encoder, and will flag any repairs or other services needed to restore your equipment. We endeavor to share our repair quote with you within 48 hours of item receipt.

Once You Approve the Order, We’ll Get to Work!

After reviewing the repair quote, once you officially approve the order, we’ll immediately place it on our repair schedule. And then it’s go time! Our team will complete your encoder repairs and service with care and precision. At AES, we work hard to do the job right the first time, and every time!

Testing & Retesting

Once the repair service is completed, we know that our job isn’t done yet. The only way we can ensure that your encoder is truly working properly is to conduct a series of tests under full-load conditions. Because we believe in taking care of you the right way, we make a point to test and retesting every piece of equipment we repair. We share the same goal that you do – that your equipment will perform exactly as expected once it’s returned to your facility!

Final Equipment Cleaning & Quality Assurance Steps

Once we’ve confirmed that your encoder is functioning at optimal levels, we’ll go ahead and clean all the contacts and other surfaces with electronics-appropriate cleaning tools & agents. We’ll finish by going through some final quality assurance measures to make sure your equipment is ready-to-go once you receive it.

Prompt Return of Repaired Equipment

Our final step is to properly package your equipment for return, and then we’ll have it shipped back to you. Alternatively, some of our local clients prefer to drop off their equipment to be repaired in person. In this case, we’ll simply notify you that your equipment is now ready to go, and available for pickup.

Entrust AES with All Your Encoder Repair Needs

At AES, we’ve been performing effective repairs on sensitive electronic equipment like encoders for decades. We know what it takes to get your industrial equipment up and running again! Need to replace a particular component? We partner with several trusted vendors, too. Experience the AES difference for yourself:

The AES Difference:

We Work Fast!

What’s your desired repair turnaround time? Obviously, you’d like it done IMMEDIATELY, but a quality electronics repair does require a proper amount of time and attention. Nevertheless, our team can still get your job done quickly! We offer a fast, standard turnaround time of 8-12 business days. But if you need it back even sooner than that, you can also choose to put a RUSH on your order. We’ll work hard to suit your schedule!

Quality Repair Service

Doing things right is how we approach every task at AES. Every industrial electronics repair job can always include some unique challenges, but those challenges never slow down our team. We utilize full-load testing to diagnose any performance issues or potential problems, and we’ll make sure your repair is completed satisfactorily before we ever say a job is done!

Experienced, Knowledgeable Repair Professionals

Not to brag, but we really don’t know of a better industrial electronics repair team in the business. Many of our technicians literally have decades of experience; we know what we’re doing! We also provide our team with regular, ongoing training opportunities, so that we’ll always be ready to take care of you, both now and in the future.

A Kinder Budget Solution

Why pay to replace an encoder or other expensive piece of equipment, when our team can fix it and get it back to you in a timely fashion for LESS? We’ll get your industrial equipment up and running again, and we can also potentially save you a lot in terms of not just money, but time and frustration, too.

Industry’s Best Warranty!

Here’s one more thing that really sets AES apart from the competition. We believe in the quality of our services so much that we offer a 24-Month Limited Warranty for ALL REPAIRS! In other words, if a problem arises within that time frame, which is deemed to be related to our workmanship, AES will provide follow-up repair service at no additional cost to you!

Ready to get your encoder – or any other industrial electronic equipment – back to its full-load performance potential? AES has you covered! Reach out to our qualified team today at (866) 386-1001!