Frequently Asked Question
How long does it take you to repair my equipment?
Our typical turnaround time is 8-10 business days for repairs.
Do you offer rush repair service?
Yes, we offer expedited repair options based on your individual need. Our rush repair service is an additional cost of 25% of the repair cost ($125 minimum). If this option is chosen, we will have your item repaired in 24-72 hours.
Do you offer pickup and delivery?
Yes and its FREE! Our fleet covers NC, SC, VA, TN, & some areas of GA, KY, & PA. We are always working to expand our route’s to serve more customers. If you are in a neighboring area, we may be able to pickup & deliver for you too.
Do you offer service calls or on-site repair services?
Absolutely! We have a team of technicians that are able to travel to your site and perform repairs. Our typical service area for service calls is NC, VA, SC, GA, & TN. However, if you have a need outside of this area don’t hesitate to reach out as we may be able to accommodate other areas!
How much will the repair cost?
The cost of repair is typically 50-60% of the cost of what it would cost to purchase a new unit from the OEM. We can often save you upwards of 50-60% of the cost of a new unit.
What is your warranty on repairs and surplus items?
On our repairs, we offer a industry leading two-year warranty. On surplus items, the warranty ranges depending on the warranty we can get from our suppliers, but typically our warranty for surplus items is 6 – 24 months.
