Flatbed Scanner Repair
Whether professional processing of images and graphics are part of your business, or whether you rely upon document digitization to improve your day-to-day operations, a commercial flatbed scanner is a powerful tool to have. But what happens when your scanner won’t scan? Time to connect with the service pros at AES! We specialize in working on all sorts of commercial and industrial imaging devices.
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Get started with our simple, proven AES Repair Process
Once we have received your item for repair, we will receive the item in our system.
1Our quoting specialists will evaluate your item and determine the parts and labor necessary to complete the repair.
2Following your approval, we will get to work on your repair. One of our repair technicians will troubleshoot the problem(s) with the item.
3To ensure the highest level of quality throughout the repair process, we comply with ISO 9001:2015 Certified QMS standards, and an ESD program.
4Once the repair is complete, we safely package your item and prepare the item for delivery or shipment.
5Our Partners and Brands We Repair
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More About Commercial Flatbed Scanners
Commercial flatbed scanners are useful for a number of corporate, retail, industrial, and other business environments. No matter the nature of your business, a flatbed scanner can help to expedite transactions, archive important data and documents, and also greatly reduce your volume of paperwork. Each of these results serves to boost efficiency and helps to streamline many of your business processes.
How does a flatbed scanner work? In a basic sense, it does exactly what it sounds like it would. The scan head utilizes a system of visual sensors and image detecting components to capture a high-quality digital image of a physical product, including documents, photographs, graphics, reports, invoices, receipts, and more. In a real sense, a flatbed scanner works very much like a digital camera, with special engineering to help it combine both optical and mechanical processes to capture accurate images of a variety of specialized artifacts. Most people are familiar with scanning devices in general, as they are often built into combination all-in-one printers commonly sold to individual consumers. Commercial and industrial flatbed scanners work on the same basic principle, but they’re specially engineered to deliver reliable performance in high-volume settings and potentially more harsh environments.
Common Problems & Issues with Flatbed Scanners
Commercial-quality flatbed scanners are designed to provide reliable service in a variety of business and industrial settings. But these scanners do still entail many moving parts, which occasionally require maintenance and repair. Here are some of the more common issues we see in our service of flatbed scanners at AES:
Lamp issues
Scanners make use of an internal light source to help illuminate whatever material or artifact needs to be digitized. But if you notice that your lamp isn’t coming on during the warmup process prior to a scan, your scanner lamp may need servicing or replacing.
Scan path obstructions
The most common cause of scan degradation is the intrusion of dust, dirt, or debris. It’s important to keep the scanner’s glass surface clean and clear; if scratches develop, then replacement of the scanner glass may be required. The orientation of your scan mirrors could make them susceptible to collecting debris deposits from scan media used over time, too. Proactive maintenance involves careful cleaning of the mirrors located in the optical path.
Presence of internal contaminants
Of course, the glass and optical path aren’t the only things which can attract contaminants. Depending upon the environment in which you operate your flatbed scanner, other contaminants can find their way into and around the sensitive internal electronic components, too. Moisture, chemical vapors, and oils can easily lead to circuitry issues and problems if left unaddressed.
Scanner jams or clogs
Many commercial scanners have an auto-feed mechanism equipped to accommodate various types of documents and media. If any of these items start to get stuck in the feeder, some mechanical components like the associated rollers, belts, or gears may require some maintenance or service.
Communication failures
In some cases, your scanner may have trouble communicating with external devices or with your business network. Troubleshooting you can do on your own includes making sure all cables are connected correctly, and that all of your software drivers are up to date. If that doesn’t address the problem, there may be a failure with a particular port, or with an internal printed circuit board (PCB). These are issues that the trained technicians at AES can help to resolve.
Flatbed Scanner Repair at AES
Got some issues to address with your flatbed scanner? Just because it isn’t working correctly doesn’t necessarily mean it needs replacing; let us help instead! The AES team has developed a proven process for accurately diagnosing, repairing, and restoring scanners along with other types of commercial imaging equipment.
Just Send It to Us
Pack your flatbed scanner or other related equipment, and send it over to our service facility! If you can let us know about any specific issues or problems you’ve been having, that would be helpful also. But even if you don’t really know how to talk about what’s wrong with your unit, that’s OK – you can send it on in anyway. Our expert technicians know how to diagnose it and get it working for you again in any case!
Shipping Details
Ship your items to AES at 101 Technology Lane, Mount Airy, NC 27030, with your company name, your name, and the best phone number and email for reaching you. If you’re located within driving distance of Mount Airy and would just prefer to drop your equipment off in person, you can certainly do that as well. We’ll take it from there!
Item Check-in, Troubleshooting, & Repair Quote
Once your commercial flatbed scanner arrives, we’ll check it in and assign it a unique tracking ID. We’ll then proceed to conduct a thorough analysis with our established troubleshooting and diagnostic process. At that point, we’ll be ready to generate a repair/service quote detailing exactly what needs to happen in order to restore your equipment to optimal working conditions.
Personalized Follow-Up
Your personally assigned Customer Service Representative will reach out to you individually to let you know what we’ve learned about your flatbed scanner. Your representative will also share our plan for addressing any problems or issues we’ve found, along with our repair & service quote. We’ll also be happy to answer any questions you may have!
Let’s Get Your Scanner Scanning Again!
Once you officially approve our repair service quote, we’ll be ready to get down to business! We’ll complete any needed repairs, maintenance, and equipment refurbishment, and we’ll be sure to give your project the individualized attention it deserves. AES does the job right the first time, and we’ll do things right for you whenever you need to call upon us in the future, too. Once everything is done, we’ll carefully package your item(s) for a safe return, and then we’ll promptly ship everything back to you. Or, if you dropped off in person, we’ll simply let you know that your items are now ready to be picked up.
Why You Should Entrust AES with Your Flatbed Scanner Repair Services
Replacing a commercial flatbed scanner or related equipment can be a somewhat expensive proposition. The good news is that you can choose to partner with AES for a better repair solution that’s also considerably more affordable! Here are some more specific reasons you should keep AES in mind:
On-Demand Repair Services Whenever You Need Them
Troubleshooting, testing, and repairing a commercial flatbed scanner takes a certain amount of time to be able to complete with excellence. But don’t hear that as an excuse; our imaging equipment repair team is fully equipped for the task, and we’re both effective and efficient in our service approach. We provide a quick turnaround time of 8-10 business days for most projects, but we can also deliver a RUSH turnaround time of 1-3 business days, if that’s what you require. We’ll work hard to meet your schedule!
The Best-Trained, Most-Experienced Repair Technicians
To give you an idea of the respect we’ve earned in the commercial imaging equipment sector, you should know that Kodak has made AES its exclusive photo kiosk service provider. We service other popular brands of equipment too, including Fuji, Shinko, Zebra, Lite-On, Mitsubishi, and Epson, to name a few. When it comes to servicing these types of devices, nobody takes better care of your needs than AES! In addition, we continue to provide ongoing training to our technician team, so we’ll always be in an ideal position to provide you with the best solution.
Personalized Attention
When dealing with other commercial repair organizations, sometimes you’re made to feel like little more than a number. If you can relate to that, then you’ll find partnering with AES to feel like a nice breath of fresh air! Every individual customer and every client relationship really do matter to us, and we work hard to make sure you know you’re valued! You’ll be assigned to a single, individual representative who will serve as your convenient point of contact to walk with you every step of the way.
More Affordable Solutions
Why pay to replace an expensive electronic attribute like a commercial flatbed scanner, when replacement isn’t your only (much less best) option? Our team can repair and refurbish our equipment for LESS! One of the things our clients like best about AES is how we come alongside to meet your repair & service needs in a timely manner, while also saving you a significant amount of money, time, and potential frustrations!
Industry’s Best Warranty!
And here’s one more thing you don’t want to miss about AES. Many repair providers actually focus more on selling you than they do on serving you. Simply put, that’s not the AES way. We believe in the quality of our workmanship and services, and stand behind them to the point of offering a 24-Month Limited Warranty for ALL REPAIRS! If a problem related to our workmanship should arise during that time frame, AES will provide any needed follow-up repair service at NO additional charge. Now, that’s a service you can count on and trust!
Contact AES Today for Your Flatbed Scanner Repair & Service Needs
Ready to get your flatbed scanner back online, and serving you the way it should? We can make that happen for you; AES has all your needs covered! Reach out today at (866) 386-1001, and let us provide you with your ideal repair solution! We’re standing by to help!
