Label Printer Repair
Labeling operations are critical for a wide range of businesses and industries, including manufacturing, food production, retail, communications, healthcare, government, and more. Commercial label printers are essential devices for this purpose. But what happens when your label printer goes on the fritz? Time to connect with the service pros at AES! We specialize in all sorts of commercial imaging and printer device repairs.
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Get started with our simple, proven AES Repair Process
Once we have received your item for repair, we will receive the item in our system.
1Our quoting specialists will evaluate your item and determine the parts and labor necessary to complete the repair.
2Following your approval, we will get to work on your repair. One of our repair technicians will troubleshoot the problem(s) with the item.
3To ensure the highest level of quality throughout the repair process, we comply with ISO 9001:2015 Certified QMS standards, and an ESD program.
4Once the repair is complete, we safely package your item and prepare the item for delivery or shipment.
5Our Partners and Brands We Repair
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More About Commercial Label Printers
A label printer is a custom printing device which is engineered for printing labels, tags, and bar codes on specialized types of stock and adhesive labels. Many label printers interface with computer stations, and others are made to be standalone devices which connect with a business network. Most modern commercial label printers operate with thermal printing technology. The two most commonly used types of label printers in commercial and industrial environments are direct thermal label printers and thermal transfer label printers.
A direct thermal label printer uses heat to imprint text, graphics, barcodes, etc., onto specially heat-activated stock. The ink is actually built into the label itself. This is an effective, low-cost solution for many commercial printing needs, and works best for monochromatic labels. One caveat of this approach is that thermally-produced printouts are also somewhat sensitive to heat or light exposure, so thermal printouts may not be the best option for all environments.
A thermal transfer label printer, on the other hand, makes use of carbon ribbons. This type of printing system is more expensive to operate, but it also produces much better-quality printouts that are crisper, brighter, and can also take advantage of multiple colors. This application works better for signage labels, product ID labels, asset tags, and the like.
Common Problems & Issues with Label Printers
Most industrial label printers make use of thermal technology, and they’re designed to be able to handle continuous, high-volume printing in even harsh environments. But even so, printing devices like these still require regular maintenance and sometimes need troubleshooting. Here are some issues we typically see at AES:
Worn, Scratched, or Damaged Printheads
Even a commercial-grade printhead won’t last forever. If you’re seeing some thin “burn” lines or just some rougher-looking copy in general, your printhead itself could be the problem. If you’re lucky, all that may be required is a good cleaning of your printhead. In other cases, the printhead may be scratched or worn to the point that it needs some deeper refurbishing. But regardless of the condition of your printhead, AES has you covered!
Heat Setting Adjustments
When working with thermal materials, frequent adjustments should be made to the heat settings of your printer to avoid any negative issues with your print copy, including the generation of unscannable barcodes. If your heat settings are too high, images can smudge, and the copy can appear blurred. And if your heat settings are too low, any printed copy and images can start to look weak or faded. Barcode scanners have a much tougher time reading printed labels in the case of either printer heat setting extreme.
Dust, Dirt, Moisture, & Contaminants
Thermal printers generate some of their own dust and thus require regular cleaning in their own right. In addition, label printers tend to attract dirt and contaminants from external sources too, especially when these printers are used in any type of production environment. Moisture and other contaminants can easily lead to a clogged printhead or printer jam.
Printer Feed Jams – Mechanical Components
Speaking of jams, if your thermal stock is getting stuck, the issue could lie with mechanical components like rollers, belts, or gears, which may need some service, maintenance, and lubrication.
Printer Label Issues – Improper Label Stock
What you decide to put into your label printer matters, too. Labels without the right type of adhesive can leave deposits inside your system, resulting in more jams. Incompatible labels and thermal ribbons can result in poor print quality, too. In some cases, ink from the stock can actually transfer to your printhead, also causing print quality issues.
Label Printer Repair at AES
Got a commercial label printer, thermal printhead, or other imaging components in need of service? No worries – just send your equipment to us! The AES team has developed a trusted process for accurately diagnosing and restoring all sorts of commercial imaging and printing equipment. Learn more about how we work:
Just Send It On
Pack your label printer, thermal printerhead, or whatever needs repair with protective material, and send it to our service facility! If you can describe any specific issues or problems you’ve been noticing with your equipment, that could be helpful to us as well. But even if you’re not sure what the problem is, no matter – just send it on in anyway. Our technician experts can diagnose everything and get it working for you again in no time!
Shipping Details
Ship your items to AES at 101 Technology Lane, Mount Airy, NC 27030, with your company name, your name, and the best phone number and email for connecting with you. Or, if you’re located within driving distance of Mount Airy and would prefer to drop off in person, we can accommodate that too. We’ll take it from there!
Item Check-in, Troubleshooting, & Repair Quote
Once your commercial label printer arrives, we’ll check it in and also give it a unique tracking ID. We’ll then give your equipment a thorough analysis with our established troubleshooting and diagnostic process. At that point, we’ll be able to generate a repair/service quote detailing exactly what your equipment needs in order to be restored to a pristine working condition.
Personalized Follow-Up
Your individually-assigned Customer Service Representative will reach out to you personally to let you know what we’ve found regarding the condition of your equipment. Your representative will also share our plan for addressing any problems or issues, along with the repair/service quote. We’ll also be happy to answer (or find the answers) any questions you may have!
Let’s Get Your Printer Printing Again!
Once you approve the repair service quote, we’ll be ready to get to work! We’ll complete any needed repairs, maintenance, and/or refurbishment of your equipment in a timely manner, and we’ll also make sure to give it the individualized attention it deserves. At AES, we make a point of doing the job right the first time, and we’ll be here for you whenever you need us in the future, too. Once all work is completed, we’ll carefully package your item(s) for a safe return, and then we’ll promptly ship everything back to you. If you chose to drop it off at our facility, we’ll just let you know that your equipment is now ready for pickup at your convenience.
Why You Should Entrust AES with Your Label Printer Repair Services
Replacing a commercial label printer can become an expensive proposition, especially if you have multiple printers with issues. But replacement may not be best, especially when you can partner with AES for a better repair solution? Our services are fast and affordable, plus nobody beats our level of workmanship!
On-Demand Repair Services That Are FAST
Troubleshooting, testing, and repairing label printers and related components does necessarily take a certain amount time to complete with excellence. But don’t let that bother you; our imaging equipment repair team is more than ready for the task, and we’re both incredibly effective and incredibly efficient in our approach and service process. We provide a fast turnaround time of 8-10 business days for most projects, but we can also deliver a RUSH turnaround time of 1-3 business days, if you designate when confirming your order.
The Best-Trained, Most-Experienced Repair Technicians You’ll Find
To give you an idea of the respect we’ve earned in the commercial imaging equipment service space, you should know that Kodak has made AES its exclusive photo kiosk service provider. We service other popular brands, including Fuji, Shinko, Zebra, Lite-On, Mitsubishi, Epson, and more, too. Rest assured that nobody services commercial label printers better than AES! In addition, we’re intentional about providing regular, ongoing training for our technician team members. By doing so, we make sure to keep ourselves in the best position for serving your needs both now and down the road.
Personalized Attention
Many commercial repair organizations default to making you feel like little more than just a number. Ever felt that way when dealing with a commercial business? If so, then you’ll really find partnering with AES to feel like a breath of fresh air! That’s because every individual customer and every client relationship really does matter to us, and we work hard to make sure you know it! You’ll be assigned to a single, individual representative who will serve as your convenient point of contact throughout every step of the entire process.
More Affordable Solutions
Why pay to replace an expensive electronic device like a commercial label printer – much less several printers – when our team can actually repair and refurbish all your equipment for LESS! One of the things our clients like best about AES is the way we come alongside to meet your repair & service needs in a timely manner, while still saving you plenty of money, time, and preventing many needless frustrations, too!
Industry’s Best Warranty!
And here’s one more thing not to miss about AES. Some repair providers really only focus on landing the job, but then they’re impossible to reach whenever you have a question or need them for something else. We believe in the quality of our workmanship and services, and we actually stand behind them by offering a 24-Month Limited Warranty for ALL REPAIRS! If a problem related to our workmanship should arise during that time frame, AES will provide any needed follow-up repair service at NO cost to you. Now, that’s a service you can count on!
Contact AES Today for Your Label Printer Repair & Service Needs
Ready to get your label printer running smoothly again, the way you both need and expect? We can make that happen for you; AES has all your needs covered! Reach out today at (866) 386-1001, and let us provide you with your ideal repair solution! We’re standing by to help!
