Large Format Printer Repair
Large format or wide format printing is a great way to solve your larger project needs like posters, maps, charts, displays, banners, blueprints, wraps, etc. But what to do when your large format printer isn’t printing properly? Thankfully, the pros at AES are widely recognized as preferred partners for commercial imaging and printing equipment repairs. Got an issue with your large format printer? We can help!
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Get started with our simple, proven AES Repair Process
Once we have received your item for repair, we will receive the item in our system.
1Our quoting specialists will evaluate your item and determine the parts and labor necessary to complete the repair.
2Following your approval, we will get to work on your repair. One of our repair technicians will troubleshoot the problem(s) with the item.
3To ensure the highest level of quality throughout the repair process, we comply with ISO 9001:2015 Certified QMS standards, and an ESD program.
4Once the repair is complete, we safely package your item and prepare the item for delivery or shipment.
5Our Partners and Brands We Repair
All product names, trademarks, brands and logos used on this site are the property of their respective owners. The depiction, description or sale of products featuring these names, trademarks, brands and logos is for identification purposes only and is not intended to indicate any affiliation with or authorization by any rights holder.
More About Large Format Printers
Large format (also known as wide format) printers aren’t fundamentally different from other commercial or office printers. They both tackle print projects in a similar fashion; the main difference is really a matter of scale. Whereas a standard office printer can typically handle paper up to 14” wide, a large format printer is designed to be able to accommodate jobs up to 16 feet in width!
Many businesses, commercial organizations, and industrial enterprises like taking advantage of having their own large format printer, because it’s typically much faster and more cost-effective than farming out these larger print projects to an external vendor. Large format printing can also include a wide variety of print mediums such as vinyl, metal, plexiglass, and more. Here are just a few examples of projects you can generate with your own large format printer:
- Blueprints
- Posters
- Vinyl banners
- Outdoor signage
- Window clings
- Backlit displays
- Trade show wall panels
- Large maps or charts
- Business presentations
- Courtroom exhibits
- POS displays
- And more!
Common Issues with Large Format Printers
Large format or wide format printers are very useful electronic devices for accomplishing a number of specialized printing projects for your business or enterprise. But if there’s a problem with your large format printing system, that can put a damper on productivity in a hurry. What are some common issues that typically arise with printers like these? Here’s what our AES experts have observed in their extensive experience working on units like these:
Printhead Problems
This is true for “normal-sized” commercial printers, and it’s true for large format printers, too. If your printing jobs aren’t coming out right, then the culprit could be a printhead that needs attention. Sometimes a good cleaning of the printhead may be all that’s required. If that doesn’t suffice, then your print heads may have become overly worn or damaged over time. In this case, print head rebuilding or refurbishing could really be the best solution.
Banding Issues
This is one of the most common issues reported with large format printers. The presence of dark banding lines could be caused by a number of factors, including printhead settings, heater settings, print material feeding calibration, or other issues. In many cases, these sorts of issues can be corrected by the users themselves; in other instances, the printer may need to be adjusted by a service professional.
Printer Jams and Clogs
If your print stock – regardless of media chosen – is getting stuck on a regular basis, the issue could lie with your rollers, belts, and gears and other mechanical parts which actually move copy through your printing system. Moving parts like these can and do show wear over time, and a regular schedule of maintenance can help to prevent many unnecessary problems.
Environmental Threats
A potential threat for any electronics device is the infiltration of contaminants like dust, dirt, oils, or chemical vapors. This is something to which you should pay particular attention where your large format printer is concerned, especially if it’s located inside an industrial facility. In addition, sensitive equipment like this needs to be maintained within the proper temperature and humidity range at all times. Exposing your printer to extremes of temperatures or humidity can negatively affect the quality of your print job; worse still, it can lead to premature printer failure.
Large Format Printer Repair at AES
Got a large format printer, wide format printer, or related printing system component that needs some repair or service? Restoring commercial imaging equipment is one of our specialties at AES! Our team has developed a proven process for diagnosing, repairing, and rebuilding specialty electronic equipment of this nature:
Just Send It On
Pack your large format printer (or any other equipment in need of repair) with some protective material, and ship it on to us! Any details you can give us about the specific printing issues or failures you’ve been experiencing will be helpful, too. But if you don’t quite know how to describe the problem – or aren’t even sure what the problem is - just send your equipment on to us anyway. We can troubleshoot it and effectively diagnose it for you either way!
Shipping Details
Ship your items to AES at 101 Technology Lane, Mount Airy, NC 27030, with your company name, your name, and the best phone number and email to use for reaching you. If you’re located within driving distance of our repair facility and would prefer to drop off your items in person, you can do that as well. We’ll be glad to take it from there!
Item Check-in, Troubleshooting, & Repair Quote
Once your wide format printer arrives, we’ll check it into our system and also assign it a unique tracking ID. Your equipment will then be given a thorough analysis with our established troubleshooting and evaluation process. Afterward, we’ll be able to generate a repair/service quote which will detail exactly what your equipment needs in order to be restored to an optimized, fully-functional condition.
Personalized Follow-Up
Your individually-assigned Customer Service Representative will then reach out to you personally to let you know what we’ve learned in our analysis of your equipment. Your representative will also share our repair/service quote, and will be happy to help answer whatever questions you may have at that time.
Let’s Get That Printer Printing Again!
Once you officially approve our repair service quote, we’ll be ready to get down to business! We’ll work hard to complete all needed repairs, maintenance, and refurbishment in a timely manner, and we’ll give your printing equipment the attention it deserves. AES does the job right the first time, and we’ll be here for you with any other needs you may have in the future, too. Once everything is complete, we’ll carefully package your item(s) for a safe return, and then we’ll promptly ship it all back to you. Or, if you chose to drop it off in person, we’ll just notify you that your equipment is now ready for pickup.
Why You Should Entrust AES with Your Wide Format Printer Repair Services
Replacing a commercial photo processing printer or similar piece of equipment can get really expensive. But why choose to replace, when you can partner with AES to provide you with a better repair solution! Our services are more affordable, plus we can restore your equipment to optimal condition!
On-Demand Repair Service with a Quick Turnaround
Troubleshooting, testing, and repairing large format printers and other specialized printing equipment does take a certain amount of time in order to complete properly. But don’t let that get you down; our imaging repair team is especially well-prepared for the task, and we’re both effective and very efficient in our approach. We offer a quick turnaround time of around 8-10 business days for most projects, and we can also deliver a RUSH turnaround time of 1-3 business days, if that’s what your timeline really dictates!
The Best-Trained, Most-Experienced Repair Technicians in the Business
To give you an idea of the respect we’ve earned in the commercial imaging equipment service industry, you should know that Kodak has chosen to make AES its exclusive photo kiosk service provider. We also service other major brands, including Fuji, Shinko, Zebra, Lite-On, Mitsubishi, and others. When it comes to large format printer repairs, nobody takes better care of you than AES. Plus, we make a point of investing in regular, ongoing training for our technicians, so we’ll always be in the best position to meet your service needs.
Personalized Attention
Many commercial repair organizations tend to make you feel like just a number. If you’ve experienced that yourself, then you’ll find partnering with AES to be a refreshing experience! Why? Because every individual customer and every client relationship really does matter to us! You’ll be assigned to a single, personal representative who will serve as your convenient point of contact every step of the way.
More Affordable Solutions
Why just pay to replace an expensive large format printer, when our team can repair it and rebuild it for LESS? One of the things our clients like best about AES is the way we come alongside to meet your repair & service needs in a timely manner, while also saving you money and preventing lots of unnecessary headaches at the same time!
Industry’s Best Warranty!
And here’s one more game-changer when it comes to partnering with AES. Some repair providers seem to care more about getting the contract than they do about real customer service. We believe in the quality of our services and workmanship, to the point that we stand behind them with a 24-Month Limited Warranty for ALL REPAIRS! If a problem related to our workmanship should arise during that time frame, AES will provide a follow-up repair service at NO additional cost. How’s that for service you can trust?!
Trust AES for Your Large Format Printer Repair & Service Needs
Ready to get your large format printer back online, and ready to serve you at its fullest capacity? We can make that happen for you; AES has all your needs covered! Reach out today at (866) 386-1001, and let us provide you with your ideal repair solution! We’re standing by to help!
