Medical Equipment Repair Services

Medical Equipment Overview

Medical services providers rely upon many electronic devices and assorted types of electronic equipment to diagnose and care for patients every single day. Modern medical care would certainly look very different – and would also be much less accurate or effective – without these essential technologies. AES has been a preferred service partner of the medical profession for nearly 30 years, and we’re proud to provide repair services, stock many essential replacement parts, and even offer new equipment sales services through our extensive network of supply vendors and manufacturers.

Here’s just a short list of some of the kinds of medical devices and equipment we’ve repaired and serviced for our clients:

• Nurse Calls
• Light Corridor Zones
• Dual Patient Stations
• Single Patient Stations
• Standard Room Stations (SRS)
• Control Boxes
• Handheld Pendants
• Pillow Speakers
• Line Isolation Monitors
• Audio Station Bed Connector
• Responder IV
• Responder III
• Touchscreens
• Uninterruptible Power Supply (UPS)
• Power Supplies
• Programmable Logic Controllers (PLCs)
• Printed Circuit Boards (PCBs)
• AC/DC Drives
• AC/DC Motors
• Control Panels
• Scale Displays

What Are Some Common Issues with Medical Devices & Equipment?

Just as is the case for any electronic equipment, medical devices, and support technology can wear down or even break down over time. And once that happens, the other components of your connected system may also be rendered useless until the faulty equipment is addressed. Here are some of the more common issues we see in our repair and refurbishing work on medical equipment at AES:

Molding defects

Most medical devices designed for use in patient-facing environments feature plastic components which are molded before final assembly. But in some cases, defects in the molding process can lead to device failure. Some devices or device components can crack or fracture prematurely; whenever this happens, it can then lead to some internal issues or malfunctions as well.

Manufacturing and design flaws

Manufacturing defects can be harder to pinpoint than molding defects, but that’s not really an issue for the AES team. We use the best in diagnostic technology, and have many proven methods for troubleshooting and assessing the condition of your equipment. Some manufacturers will settle for using lower-quality materials in an attempt to cut costs, and these substandard parts can result in limiting both the reliability and the longevity of your device.

Contaminant infiltration

Infiltration by contaminants like dust, dirt, oils, or chemicals can result in damage to the internal components of your electronic equipment. This type of threat is particularly dangerous to sensitive medical devices.

Excessive moisture or humidity

Moisture is a common threat to internal electronic components, and medical devices are certainly no exception to that rule. And while many medical devices are designed to be well-insulated and water-resistant, excess humidity can still infiltrate and result in shortening the life of your equipment.

Equipment wear and tear over time

Most medical devices require maintenance at least once or twice per year. But even if you’ve been faithful to follow a regular schedule of maintenance, these types of devices will still experience wear and tear over time – especially if they’re used on a daily basis. And in many cases, medical equipment which has been in service for any length of time will eventually need to be serviced and refurbished.

Medical Equipment Repair at AES

Is your medical equipment on the fritz? Got a bad cable, an internal issue, or something else? If all you know is that isn’t working right, don’t worry and don’t fret. AES is here to take care of your needs! We can get your medical equipment serviced and restored:

Receipt, Evaluation, & Quote Generation

Once you send your medical equipment to AES, we’ll conduct a thorough, FREE evaluation of your items, and will then generate a quote describing what repairs are needed. We’ll make a complete diagnosis of the situation, and then we’ll communicate exactly what your ideal repair solution will involve. It’s always our goal to get you a repair quote within 48 hours of item receipt.

Testing, Repairs, & Retesting

After you approve the repair quote, we’ll get it on our technician team’s schedule, and then we’ll get down to business! We’ll troubleshoot your medical equipment, along with all internal components, including testing under load conditions. We’ll then provide any needed repairs or refurbishment. But our job isn’t done at that point. We’ll then retest your equipment under realistic usage conditions to ensure that it’s truly ready-to-go!

Cleaning & Final Preparations

But of course, everything isn’t still quite finished yet. At AES, we recognize that we’re dealing with sensitive electronic equipment, and we know that equipment of this nature will work better and last longer if it’s properly cleaned and maintained. Our cleaning process is thorough, and we’ll be sure to remove any oil, contaminants, and residual moisture.

Quality Assurance Measures & Return Shipping

Before we finally sign off on your medical equipment, we’ll conduct a final round of quality assurance measures. Once those are completed to our satisfaction, we’ll carefully prepare your equipment for return shipping, including using proper packaging to keep your items in good shape during transit.

Why Choose AES for Your Medical Equipment Repairs?

Since our somewhat humble beginnings back in 1992, AES has endeavored to provide effective, affordable repairs for all sorts of electronic equipment, ranging from commercial to industrial to medical, and more. Simply put, we know how to get your equipment working and keep it working. Keep these things in mind about AES:

Efficient Turnaround

A quality medical equipment repair will naturally take some time to complete properly, but our team is also well-equipped to get it done for you fast! AES offers a quick standard turnaround time of 8-10 business days for most repairs, but we can also put a RUSH of 1-3 business days on your order, if that’s what your timeline truly dictates.

QUALITY Is Really One of Our Best Qualities

At AES, we recognize that some may see us as “old-fashioned,” but we’re simply not willing to cut corners when it comes to doing the job right for you. NOBODY beats our quality of service, and we maintain the same high standards for every repair, for every client, every time. We’ve successfully repaired all sorts of medical equipment for our satisfied clients, and we can certainly take care of your medical equipment, too!

A Team of True Professionals

We know we’re well-suited to take care of your needs; at AES, we’ve been doing this for nearly 30 years! We have an incredibly experienced and knowledgeable team of repair technicians – there’s really not much we haven’t been able to fix for our customers and clients! We also make a point of providing regular training opportunities for our team, so that we’ll always be in a great position to serve your needs.

A Real, Cost-Effective Solution

Why pay to replace an expensive medical device or piece of medical equipment, when all you may need is some timely repair, service, and maintenance? AES can get your equipment back up & running, plus we’ll restore it to like-new (or even better!) condition. When you choose to partner with AES, you’ll save money, you’ll save time, and you’ll be able to prevent many needless headaches.

The Best Repair Warranty Around!

And here’s something else you should know about AES. A manufacturer-repaired or refurbished piece of medical equipment often comes back to you with a 90-day warranty. In other words, they’re only willing to guarantee their workmanship for 3 months! At AES, we believe in the exceptional quality of the services we provide, and we stand behind them by providing a full 24-Month Limited Warranty. If a problem arises during the stated warranty period, which is deemed to be related to our workmanship, we’ll provide a follow-up repair service for you at NO cost! How’s that for service you can trust?

Connect with AES for Your Medical Equipment Repair Needs

Ready to get all your medical equipment back online and working smoothly so you can better serve your patients? We can make that happen for you; AES has you covered! Reach out today at (866) 386-1001, and let’s get started on your best repair solution! We’re here to help!