Nurse Call Repair Services
Nurse call systems are absolute necessities for any inpatient care medical providers. So, what do you do when your nurse call system isn’t working properly? You reach out to the service experts at AES, of course! We specialize in repairing and servicing a wide range of medical electronics equipment, including nurse call devices. If you’ve got an issue with your nurse call, AES can help!
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Get started with our simple, proven AES Repair Process
Once we have received your item for repair, we will receive the item in our system.
1Our quoting specialists will evaluate your item and determine the parts and labor necessary to complete the repair.
2Following your approval, we will get to work on your repair. One of our repair technicians will troubleshoot the problem(s) with the item.
3To ensure the highest level of quality throughout the repair process, we comply with ISO 9001:2015 Certified QMS standards, and an ESD program.
4Once the repair is complete, we safely package your item and prepare the item for delivery or shipment.
5Our Partners and Brands We Repair
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What’s a Nurse Call System, & How Does It Work?
What is a nurse call system? A nurse call is more than just a convenient way for patients to notify a nurse that they need assistance. A nurse call is really an essential lifeline between patients and caregivers. A well-designed, smoothly-functioning nurse call serves to help improve patient experience, keep patients safer, and help to streamline the workflow of your providers.
How does a nurse call system work? Nurse call systems are an integral feature of modern care for patients. Any nurse call system will consist of at least five components: a central control console, a remote switching device for every patient or patient area, a set of lights corresponding to each station, interconnected wiring, and some low-voltage power supplies. The call can be initiated by patients (or staff) from any connected location or “station,” including bedsides, bathrooms, and showers. All nurse call systems function under this principle, but the complexity and capabilities of each individual system can vary greatly.
Common Problems with Nurse Call Systems
While some nurse call systems are relatively simple in design, most of those are now being replaced with systems that are much richer in terms of their technological capabilities and applications. At the end of the day, though, all nurse call systems are electronic systems that rely upon basic connectivity in order to work properly. To that end, one of the most common issues with a nurse call system is a broken or failed cordset at a patient bedside or other station location. Cordsets which can generate an electric arc are another potential hazard when placed in close proximity to oxygen stations. Use of a pneumatic cordset or pull cord can help to alleviate this hazard, but the tradeoff is often more limited technological capabilities with your system. Other common issues often revolve around wiring issues, circuit breaks, or other hardware or software glitches which can arise.
Nurse Call Repair at AES
When your nurse call system or connected components are in need of a tune-up or repair, the team of professionals at AES is ready to respond. We’re well-versed in all of the major nurse call systems, PC boards, and related parts, and we’re happy to offer prompt, reliable repair services.
Some features of our nurse call repair services include:
Customer Support
Should you repair, or should you replace? Sometimes an effective repair can save you thousands of dollars over simply opting for a system replacement. Whenever possible or practical, our team will work to repair the individual parts and components of your system first, before we ever recommend any sort of replacement solution. Why? Because we keep both your needs and your budget top of mind; we’re here to support you!
Test & Diagnose
The only way to truly understand what’s going with your nurse call system is to be able to conduct effective load testing so we can diagnose your particular problem right at its source. Thanks to our effective testing and in-house diagnostics services, we can not only provide you with effective repairs, but we can also save you a ton of unnecessary costs in the process!
Knowledge of Major Nurse Call Systems & Parts
No two healthcare organizations are exactly alike, and no two necessarily utilize all of the same equipment. That’s why we work hard to ensure that our team is well-versed in all major types of equipment currently in use, and we’re also careful to maintain a stock of all the essential parts and tools to be able to service your particular system correctly.
Nurse Call Brands We Serve at AES
There are several reputable brands of nurse call systems in use today, along with connected patient beds and patient lift systems. The good news is that AES services them all! We’re happy to be able to take care of a range of products from manufacturers and brands, including:
- Anacom MedTek
- Rauland Borg
- TekTone
- Hill Rom
- Stryker
- American Zettler
- Tyco
We don’t stop there, either. Our knowledgeable technicians are also well-equipped for working on new parts and components from emerging brands, as well. We understand how these systems work, and the basic principles apply to all products from all manufacturers. And if we encounter a part or system we’ve never seen before, our in-house engineers are ready and willing to help us to innovate whatever solution is needed for your particular application!
Why Choose AES for Your Nurse Call Repair Services?
Since our founding in 1992, AES has provided successful repairs for all sorts of industrial and commercial customers and clients, including medical services providers. We know how to keep your essential equipment running, so you can continue providing for the needs of your patients. Here’s what sets AES apart:
Quick Turnaround
A quality nurse call system repair can take some time to complete correctly, but the AES team is well-equipped to get it done faster for you! We offer a quick standard turnaround time of 8-10 business days for most repair projects, but we can also put a RUSH of 1-3 business days on your order, if that’s what you require.
Quality Repairs, Every Time
At AES, we hold to a somewhat “old-fashioned” approach, in the sense that we’re committed to doing things right! We provide an exceptional quality of service with every project we undertake, for every client, every time. We’ve successfully repaired a number of nurse call systems for customers and clients, and we can certainly take care of yours, too!
A Team of Professional Repair Technicians
We know we can take care of you at AES. How can we be so sure? It starts with the fact that our team of repair technicians has tons of relevant experience – we’ve worked on quite a few nurse call repair systems! We also provide regular ongoing training for our technician team, so we’ll continue to be able to serve your needs both now and in the future.
A Truly Cost-Effective Solution
Why pay to replace an expensive nurse call system, when all that may be needed are some timely repairs and maintenance? AES can take care of your needs, and we’ll make sure to get your system back up and running properly. By choosing to partner with AES, you’ll be saving valuable time, money, and needless frustrations.
The Best Repair Warranty Around!
And here’s another thing to keep in mind. Of course, everyone says they do good repair work, but sometimes that really doesn’t amount to more than just a bunch of talks. At AES, we stand behind every service we provide by providing a 24-Month Limited Warranty! What’s that mean? It means that if a problem arises during the stated time period, which is deemed to be a repair workmanship issue, AES will provide follow-up repair service for you at NO extra cost! How’s that for exceptional service?
Connect with AES for Your Nurse Call Device Repair Needs
Ready to get your nurse call system back online and working as it should? We can take care of that for you; AES has you covered! Reach out today at (866) 386-1001, and let’s get started on creating your perfect solution! We’re here to help!
