8 Questions You Should Ask Before Choosing an Electronics Repair Service Provider

What to Do When Your Commercial Equipment or Industrial Equipment Breaks Down

Whether your business is manufacturing, production, transportation, public utility service, energy, retail, medical, or something else, one thing still remains true. You rely upon many specialized electronic devices and pieces of equipment to keep your operation running smoothly every single day.

But what happens whenever one of your critical pieces of equipment breaks down or starts to become sluggish? The one thing you can’t afford to do is nothing. Slow equipment means limited productivity, and broken equipment can bring your whole operation to a grinding halt! Not good!

So, you know you need to do something, but what’s the right move? The first best decision you can make is to choose the right electronics repair company.

8 Questions to Ask When Selecting the Right Electronic Equipment Repair Partner

You of course want to find an electronics repair provider who can deliver the solutions you need in a timely manner – that part is really a non-negotiable. But just as importantly, you want to choose a business partner you can trust to take good care of you, as well! Here are seven good questions to ask of any electronics repair you’re considering, to make sure you’re making a smart, informed decision:

What repair services do you provide?

While this question may sound like a given, it’s still no less important to ask! For example, if what you really need is electronic gear repair, but the repair company you’re looking at doesn’t work with electronic motors, servo drives, or mechanical repairs – then you’ll obviously need to keep moving down the list of providers.

What’s your service area?

This is another important question to ask as well. If it’s a matter of simply sending out a device or a part for repair and then having it shipped back to you, you certainly have more service provider options available to you. But what if your item is too large or too difficult to ship, and what you really need is an on-site service call or repair service? In that instance, you’ll need to choose an industrial repair service company that has technicians available who can actually come to you.

What’s your process for providing evaluations and price quotes?

Not all commercial electronics repair services handle evaluations, quotes, and pricing the same way. You want to find a company that’s both honest and transparent about their repair intake and evaluation process. The most reputable repair companies provide free evaluations and repair quotes, and are also consistent in providing repair cost estimates that are fair and competitive. And an elite repair company will even go so far as to provide free repair pickup and delivery services within their on-site service area, too.

What can I expect a repair to cost?

Let’s be honest – price matters. If the cost of repairs isn’t much different from what the cost would be to purchase new replacement equipment, then a repair really might not be your best solution. But with a capable electronic service repair provider like AES, the cost of a repair is typically somewhere between 50-60% of what the cost would be to purchase a new unit from the OEM. And since AES is known for its ability to refurbish equipment to like-new or even better-than-new condition, that can end up saving you a ton of money over time!

How long will it typically take to get my equipment repaired?

And do you also offer rush repair service? The last thing you want is to choose a repair service provider who just leaves your equipment sitting on some shelf for days on end before ever taking the time to look at it! For AES, on the other hand, typical repair turnaround time is 8-10 business days. And AES does also offer rush repair service, if time is of the essence for your repair project. If you opt for the AES rush repair option, once your item arrives at their facility, it will typically be repaired in just 24-72 hours!

What warranties do you provide for your services?

Not all commercial equipment repair service providers offer the same types of warranties for their workmanship, either. Some only offer 90-day warranties, six-month warranties, or one-year warranties. A few go as far as to provide a full two-year repair warranty. And the best repair companies also provide warranties for the surplus items they’re able to provide from various manufacturers, as well.

Is your business accredited with the BBB? What’s your BBB rating?

The Better Business Bureau has long been recognized as a trusted advocate for consumers. The BBB exists to help consumers make more informed purchasing decisions about a particular provider they’re considering, and what their level of customer service typically looks like in the real world. To that end, you should absolutely check the BBB profile for any repair service company you’re considering. If you happen to observe a litany of negative reviews and don’t see at least an A rating, then you’d be wise to move on and keep looking.

On the other hand, if most customers have something positive to say about the company, then that should say positive about them to you as well. And don’t just stop at the BBB reviews; look at Google, Facebook, and any other social media reviews, too. While you’re at it, check to see how long they’ve been in business. If they’ve been in business for a while and are still engaging customers well, then there’s a good probability that they’ll still be around whenever you may need them in the future, too.

Are you just trying to sell me, or are you actually trying to help me?

This is honestly one of the most revealing questions to answer. While it’s true that sales are like oxygen for any business, it’s advisable to steer clear of an organization who only seems to be working to “get a sale” from you. If they don’t take the time to truly listen to you and want to learn how to help you meet your needs and goals, they really might not be the best fit. Don’t let yourself get bullied into signing a quick contract for a service in which you’re not 100% confident.

Why AES is the Right Choice for Electronic Equipment Repairs

And while some other repair companies can leave you feeling like “just a number” to them, that’s NOT how we operate at AES. Individual customer and client relationships really do matter to us. We don’t see you as just another customer or client; rather, we treat you like the real business partner that you are. When you choose to bring your business to AES, you’ll be assigned an individual account manager to work with you and help understand your needs. We believe in building professional relationships that also feel personal; you won’t feel “lost in the shuffle” when you choose AES!

Got questions? Ready to get started? You can connect with us online through the link above, or for an even faster response, simply give us a call at (866) 386-1001 today!

At AES, we don’t just work to fix your stuff. We work to make your business work more smoothly for you!