Responder III Repair Services
When it comes to both inpatient and outpatient medical care, it’s important to have a reliable nurse call system in place like the Responder III series. What to do when your Responder III is having problems? Reach out to the experts at AES! We specialize in repairing all sorts of nurse call devices, including the Responder III. AES can get it working again in no time!
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Get started with our simple, proven AES Repair Process
Once we have received your item for repair, we will receive the item in our system.
1Our quoting specialists will evaluate your item and determine the parts and labor necessary to complete the repair.
2Following your approval, we will get to work on your repair. One of our repair technicians will troubleshoot the problem(s) with the item.
3To ensure the highest level of quality throughout the repair process, we comply with ISO 9001:2015 Certified QMS standards, and an ESD program.
4Once the repair is complete, we safely package your item and prepare the item for delivery or shipment.
5Our Partners and Brands We Repair
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What’s a Responder III?
A Responder III is a specific type of nurse call system manufactured by Rauland Borg. It allows patients to let a nurse know that they need some assistance with a convenient, simple-to-use notification device. It’s really an important lifeline of communication between patients and their caregivers. A correctly-operating nurse call system like a Responder III can help improve your patient response time, keep your patients safer, and ultimately serves to help boost the overall patient experience.
Like other nurse call systems, a Responder III system includes a central control console, a remote switching device for each patient area, a corresponding set of lights for each station, necessary wiring connections, and a built-in low-voltage power supply. Calls can be initiated by either patients or medical staff from any connected station; units are commonly placed at bedsides, in bathrooms, and in other central locations. Most every nurse call system functions under a similar premise, but the specifics of a Responder III system are unique from other types of systems.
Common Issues with Responder III Nurse Call Systems
While a nurse call system like the Responder III is relatively simple in design, it’s still an electronic system which includes sensitive components that must function properly in order to deliver reliable service. One of the most common issues with any nurse call system like a Responder III is a broken or failed cordset at a particular station location. Faulty electrical cordsets which possess the potential for generating an electric arc are also potentially hazardous when located near an oxygen station. Another challenge when working with a legacy nurse call system like the Responder III is being able to find the parts you need to be able to repair your particular system. But thankfully, this isn’t a challenge for AES – we keep many hard-to-find parts in stock, and if we don’t have them on hand, we can get them in a hurry!
Responder III Repair at AES
Whenever your Responder III system or connected component is in need of repair or service, the team of professionals at AES is here to help! We’re well-versed in every aspect of the Responder III system, including PC boards and controllers. If you need prompt, reliable repairs, get connected to AES!
Some features of our Responder III repair services include:
Customer Support
Should you repair your legacy system, or simply replace it? Sometimes system replacement can make sense, but in other cases, an effective repair can end up saving a significant amount of money while still keeping you up-and-running. Whenever feasible, our team will work to repair or replace the faulty components of your system, before we ever recommend a total system replacement. We want to be mindful, both of your immediate needs as well as your budget!
Test & Diagnose
The best way to understand exactly what’s going with your Responder III system is to conduct some realistic load testing in order to be able to diagnose your problem at its source. And thankfully, that’s exactly what we do at AES! Our effective diagnostics allow us to provide you with needed repairs, while also saving you any unneeded costs.
Knowledge of All Major Nurse Call Systems
No two healthcare providers are just alike, and neither are any two nurse call systems. Got a Responder III? We can help. Got a different type of nurse call system? We can help with that, too! We ensure that our team of repair technicians is well-versed in all major types of equipment still in use, including both new systems and legacy systems. We keep a ready stock of needed parts on hand, too.
Responder III and Other Nurse Call Brands We Service
There are many manufacturers and brands of nurse call systems in use today, along with a number of interconnected patient bed and lift system products. But don’t let that alarm you – the team at AES can service any type of medical provider call system or related equipment! We’re happy to service a wide range of products, including those produced by the following manufacturers:
- Rauland Borg
- TekTone
- Hill Rom
- Anacom MedTek
- Tyco
- Stryker
- American Zettler
In addition, our capable technicians know how to work on new parts and components from emerging brands, as well as older legacy products. We understand how these systems work, and we can certainly help you with yours. Plus, even if we come across a part or system which we haven’t encountered, our own engineers can help us to innovate a new solution whenever needed!
Why Choose AES for Your Responder III Repair Services?
Since our founding nearly 30 years ago, AES has provided successful repairs for all sorts of electronic equipment, including that utilized by medical providers. We know how to keep essential equipment running – even legacy equipment – so you can continue meeting your patient’s needs. Here’s what makes AES different:
Faster Turnaround
A quality Responder III or other nurse call system repair will take some time out of necessity, but the AES team can get it done fast! We offer a quick standard turnaround time of 8-10 business days for most repair projects, and we can also put a RUSH of 1-3 business days, if you so designate when you place your repair order.
Quality Repair Services
At AES, we do things the “old-fashioned” way … meaning we do things right! We provide an exceptional quality of service with every repair project, for every client, every time. We’ve successfully repaired quite a few nurse call systems, and we can certainly take care of yours, too!
Experienced Repair Technicians
We know we can take care of your repair needs at AES. Our team of repair technicians collectively possesses a ton of relevant experience – we’ve worked on all sorts of medical electronic equipment! We also provide regular training opportunities for our technicians, so we’ll be sure to be able to meet your needs both now and in the days ahead.
A More Cost-Effective Solution
Why pay to replace a Responder III system with something more expensive, when all that may be needed are some timely repairs and service? AES can take care of needed repairs, and we can get your system back up and running again. By choosing to partner with AES, you could save some real time, money, and prevent needless headaches.
The Best Repair Warranty Around!
And here’s another thing to note. Everybody says they do good repair work, but sometimes that doesn’t amount to much more than a bunch of talks. At AES, we stand behind every service we provide by offering a 24-Month Limited Warranty! What’s that mean? It means that if a problem arises during the stated time period, which is deemed to be a repair workmanship issue, AES will provide follow-up repair service for you at NO extra charge! How’s that for service?
Connect with AES for Your Responder III Repair Needs
Ready to get your Responder III system back online and working properly? We can do it; AES has your needs covered! Reach out today at (866) 386-1001, and let’s get started on getting you back up and running! We’re here to help!
