Retail Equipment Repair Services

Retail Equipment Overview

Most everyone associates cash registers with retail establishments, but there are many types of electronic equipment which are used to help facilitate the entire retail process, from manufacturing, to production, to sales, to customer service, to employee and business management. Some of these devices are designed just for employee use, while others (like self-service kiosks) are meant for direct customer use and engagement. The modern retail experience would look and feel very different without these essential pieces of equipment, and it can certainly be frustrating whenever one or more of these devices aren’t working properly.

Here’s a list of just a few of the types of electronic equipment we’ve successfully repaired and serviced for retail clients:

• POS System Devices & Components
• Poster Printer
• Industrial Printer
• Large Format Printer
• Power Supply
• Label Printer
• Flatbed Scanner
• Film Scanner
• Receipt Printer
• Photo Processing Printer
• Touchscreen
• Monitor
• Counter
• Servo Drive
• AC/DC Drive
• Printed Circuit Board (PCB)
• Commercial PC
• Servo Motor
• Scale Displays

What Are Some Common Issues with Retail Equipment?

Just as is the case for any electronic equipment, medical devices and support technology can wear down or even breakdown over time. And once that happens, the other components of your connected system may also be rendered useless until the faulty equipment is addressed. Here are some of the more common issues we see in our repair and refurbishing work on medical equipment at AES:

Power surges & power source issues

One spike or surge is all it takes to inflict some damage upon your electronic retail equipment. Connecting your equipment to a power protection device can help to prevent some of these issues in the first place. But if your equipment has suffered a power surge or another power-related problem, it may be time to reach out to the pros at AES to schedule some repairs or service.

Issues with cables and connections

In busy retail, food service, or restaurant environment, it’s pretty commonplace for an employee to accidentally trip over a cable or cause some damage to an equipment connection. For this reason, it’s wise to invest in a proactive cable management system to help prevent some of these kinds of issues. But even so, cable or connection problems can and do still occur with regular equipment usage over time. AES can provide needed repairs whenever needed.

Software issues

Sometimes, your equipment hardware itself may be fine, and the problem may be internal. Keeping all your software and drivers updated is a good first line of proactive defense, but glitches can still develop from time to time. Some of these issues may be things you can troubleshoot yourself. But if you get to the place where you really don’t know what else to do, go ahead and reach out to the AES team!

Spills, humidity, & contaminant intrusion

Unwanted spills can land on your retail equipment from time to time, especially in food prep or food service environments. And moisture itself – including excess humidity – is a common threat to electronic devices of all types. Other contaminants can infiltrate and shorten the life of your equipment too, including dust, dirt, oils, and chemical vapors. If you’ve got some issues with your electronic components, let the AES service experts help.

Normal wear-and-tear

Even if you’ve made every effort to keep your retail equipment well-maintained, eventually, some problems can and will still develop over time – especially if you use your retail devices on a daily basis. Some retail environments can be more stressful on equipment than others, too. If you’ve got some equipment which needs repairing and refurbishing, AES can take care of that!

Retail Equipment Repair at AES

Got a POS system, receipt printer, label printer, scanner, touchscreen, monitor, or other pieces of retail equipment in need of some service? We’ve got your best repair solution! The AES team has a proven process for accurately diagnosing and restoring all kinds of electronic retail equipment:

Receipt, Evaluation, & Quote Generation

Once you send your retail equipment to AES, we’ll conduct a thorough evaluation of your items, and will then generate a quote describing what solutions are needed. If you can describe any specific issues you’ve been noticing with your equipment, that can be helpful for us to be aware of, as well. It’s always our goal to get you a repair quote within 48 hours of item receipt.

Testing, Repairs, & Retesting

After you approve the repair quote, we’ll put it on our technician team’s schedule and get right to work! We’ll troubleshoot your retail equipment – including all internal components & circuitry – and we’ll conduct tests under full-load conditions, as well. After we’ve completed any needed repairs or refurbishment, we’ll also go back and retest your equipment under realistic usage conditions to make sure it’s truly good-to-go!

Cleaning & Final Preparations

The repair work may now be done, but everything isn’t quite finished yet. At AES, we work with sensitive electronic equipment every day, and we understand that equipment of this nature works better and lasts longer when properly cleaned and maintained. Our cleaning process is very thorough, and we know how to remove all intruded contaminants and residual moisture.

Quality Assurance Measures & Return Shipping

Before we’re able to officially sign off on your retail equipment, we’ll conduct a final round of quality assurance measures. Once those are completed to meet our high expectations, we’ll carefully prepare your equipment for return shipping, including using proper packaging to keep your items in good shape during transit.

Why Choose AES for Your Retail Equipment Repairs?

Replacing any specialized electronic equipment can get pretty expensive in a hurry, and can really put some stress on the financial bottom line of your business. Thankfully, you can choose to partner with AES for a better – and also more affordable – repair solution! Here are some things you should know:

Efficient Turnaround

A quality retail equipment repair will necessarily require some time to complete properly, but our team is well-prepared to get it done for you fast, too! AES offers a quick standard turnaround time of 8-10 business days for most repairs. But we can also expedite things to deliver a turnaround of 1-3 business days, should you decide to place a RUSH on your order.

QUALITY Is Really One of Our Best Qualities

At AES, we know that many of our competitors may view us as “old-fashioned,” but we’re cool with that. The fact of the matter is that we’re committed to doing things the right way, and that includes not cutting any corners when it comes to serving your needs. NOBODY beats our quality of service, and we maintain the same high standards for every repair, for every client, every time. We’ve successfully repaired A TON of equipment for our satisfied retail clients, and we’d be happy to take care of your particular needs, too!

A Team of True Professionals

We know we can serve you well at AES, because we’ve been doing this for nearly 30 years! Our experienced, knowledgeable team repair technicians have worked on all sorts of retail equipment, and there’s honestly not much we can’t fix. We also make a point of providing regular training opportunities for our team, to make sure we’ll always be in the best position to take care of your service & repair needs.

A Real, Cost-Effective Solution

Why pay to replace an expensive retail device or piece of retail equipment, when all that really may be needed is some timely repair, service, and maintenance? And AES doesn’t just get your equipment back up & running, we can also restore it to like-new (or even better!) condition. When you choose to partner with AES, you’ll save money, you’ll save time, and you’ll be prevented from having to experience many needless headaches.

The Best Repair Warranty Around!

And here’s one more solid reason to choose to partner with AES. Other repair providers will, of course, promise to do good work, but they don’t always back it with any kind of significant workmanship warranty. Some will only guarantee their workmanship for 3 months! At AES, we believe in the exceptional quality of the services we provide, and we stand behind them by providing a full 24-Month Limited Warranty. If a problem arises during the stated warranty period, which is deemed to be related to our workmanship, we’ll provide a follow-up repair service for you at NO charge! We’re serious about earning your trust.

Connect with AES for Your Retail Equipment Repair Needs

Ready to get all your retail equipment back online and working smoothly for the good of your customers, and for the good of your employees? We can make that happen for you; AES has you covered! Reach out today at (866) 386-1001, and let’s get started on your best repair solution! We’re here to help!