Thermal Printer Head Repair
Thermal printers are ideal for many portable, retail, commercial, healthcare, and industrial applications. These printers are generally faster, quieter, and more cost-effective than other comparable printing methods. One thing all thermal printers have in common is that printing is facilitated through the use of a thermal head. But what happens if there’s a problem with your thermal head? Just reach out to the service pros at AES!
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Get started with our simple, proven AES Repair Process
Once we have received your item for repair, we will receive the item in our system.
1Our quoting specialists will evaluate your item and determine the parts and labor necessary to complete the repair.
2Following your approval, we will get to work on your repair. One of our repair technicians will troubleshoot the problem(s) with the item.
3To ensure the highest level of quality throughout the repair process, we comply with ISO 9001:2015 Certified QMS standards, and an ESD program.
4Once the repair is complete, we safely package your item and prepare the item for delivery or shipment.
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More About Thermal Head Printers
Different types of printing technologies work better for certain needs and applications, but when it comes to many commercial printing needs, it’s hard to beat the reliable performance and cost-effectiveness of a thermal head printer. Thermal printers work by producing images on paper (or other designated copy) through the application of heat.
The two most common types of thermal printers are direct thermal printers and thermal transfer printers. A direct thermal printer prints directly onto the surface of the printing material without any need for additional ribbons, ink or toner. This is the most cost-effective solution for printing labels, receipts, bar codes, etc. The two main drawbacks to this system are the fact that you can typically only print in one color, and printed items are prone to fade over time.
A thermal transfer printer also uses a thermal print head, but the manner in which printing is accomplished is a bit different. The thermal head actually presses a wax-based ink ribbon (or ribbons) onto the printing surface. While this system costs a bit more to operate, it also allows for color printing, and prints are less likely to fade over time.
Common Problems & Issues with Thermal Printheads
While thermal printers are designed to produce high volumes of the reliable printed copy, the thermal printheads themselves can and will eventually fail. At the same time, a proper schedule of maintenance and service can extend the life of your printheads. Here are some common issues we see at AES:
Improper Heat Settings
If your thermal printer heat settings are too high, that will cause images to smudge and make prints appear blurry. And if the heat settings are too low, your printed images can appear weak or faded. If this is the case, your barcode scanners are likely to have trouble reading these printouts, too.
Buildup of Residue
Thermal printers generate a certain amount of dust on their own, and they can gather dirt and other residues over time as well. Without regular maintenance and cleaning, your printhead can become clogged, resulting in premature wear and early failure.
Electrostatic Discharge
Not familiar with electrostatic discharge? It’s about static buildup that comes from the thermal printing mechanism itself, particularly in very dry environments. If this static buildup isn’t controlled with some careful counter measures, the resulting electrostatic discharge can do significant damage to your thermal head.
Abrasion and Wear Issues
No thermal printhead lasts forever. If your thermal print jobs are starting to look less defined, or now feature some distinct burn lines, your printhead could need attention. Sometimes a good printhead cleaning may be all that’s required; in other cases, your thermal head may be worn to the point that it requires refurbishing or replacing. AES can provide the best solution for any of these scenarios!
Thermal Printer Head Repair at AES
Got a thermal printer or thermal head in need of repair or service? Don’t be distraught – the AES team can take care of that for you! We’ve developed a proven process for accurately diagnosing and restoring all types of imaging equipment, thermal printers, and related equipment:
Just Send It On
Pack your thermal printer, thermal head, or whatever printing equipment needs repair with protective material, and send it on to us! If you’re also able to describe any specific issues or problems you’ve been noticing with your printer or printouts, that can be helpful also. But even if you don’t know how to pinpoint the exact problem, our expert technicians can. Just send your equipment to us, and let us help get it working right for you again!
Shipping Details
Ship your items to AES at 101 Technology Lane, Mount Airy, NC 27030, with your company name, your name, and the best phone number and email for reaching you. If you’re located within easy driving distance of our repair facility in NC and would just prefer to drop off your items in person, you certainly can. We’ll be glad to take it from there!
Item Check-in, Troubleshooting, & Repair Quote
Once your thermal printer or thermal head arrives, we’ll check it in and also assign a unique tracking ID for the project. We’ll then give your equipment a thorough analysis with our established troubleshooting and evaluation process. At that point, we’ll be able to generate a repair/service quote detailing exactly what’s needed to get your equipment up and running in optimal working conditions.
Personalized Follow-Up
Your individual Customer Service Representative will reach out to you personally to let you know about the results of our assessment. Your representative will also share our plan for fixing the problem, will go over the repair/service quote, and can then answer any questions you may have.
Let’s Get Your Thermal Head Back in Shape!
After you approve our repair service quote, we can get down to business! We’ll complete any needed repairs, maintenance, refurbishment, or rebuilding of your thermal head in a timely manner; we also make sure to give your equipment the individual attention it deserves. Once all work is complete, we’ll carefully package your item(s) for a safe return, and then we’ll promptly ship it all back to you. And if you chose to drop it off in person, we’ll just let you know that your items are now ready for pickup.
Why You Should Entrust AES with Your Thermal Head Assembly & Repair Services
Replacing a commercial thermal printer – or its thermal head – can be a pretty expensive proposition, especially if you’ve multiple printers or heads in need of attention. Thankfully, you can partner with AES for a much better repair solution? Our services are effective, affordable, and fast; keep reading to learn more:
On-Demand Repair Service with Fast Turnaround
Troubleshooting, testing, and repairing thermal printers & thermal heads will take a certain amount of time to complete properly. But our imaging repair team is also well-equipped and specially trained for the task, and we’ve been doing this for a long time. We offer a quick turnaround time of 8-10 business days for most projects, but we can also provide you with a RUSH turnaround time of 1-3 business days, if that’s what your return timeline dictates!
The Best-Trained, Most-Experienced Repair Technicians Around
To give you an idea of the respect we’ve earned in the commercial imaging service industry, you should know that Kodak has chosen to make AES its exclusive photo kiosk service provider. We service popular brands like Fuji, Shinko, Zebra, Lite-On, Mitsubishi, Epson, and others, too. All that is to say, nobody can take better care of your thermal printer and thermal head service needs than AES. We invest in regular, ongoing training for our technician team as well, so we’ll always be in the best position to meet your needs, both now and in the future.
Personalized Attention
Many commercial repair organizations can make you feel like you’re little more than just a number to them. If you’ve ever experienced that, then you’ll find partnering with AES to be a real breath of fresh air! Why? Because every individual customer and every client relationship really does matter to us! You’ll be assigned to a single, personal representative who will serve as your convenient point of contact throughout the entire process.
More Affordable Solutions
Why pay to replace an expensive thermal printer or thermal head, when our team can repair, refurbish, or rebuild it for LESS? One of the things our clients like best is the way AES comes alongside to meet your repair & service needs in a timely manner, while also saving you a significant amount of money and preventing many needless headaches at the same time!
Industry’s Best Warranty!
And here’s one more game-changer about AES to keep in mind. Some repair providers will work with you to get the sale, but then they’re no longer around for you whenever you may need them down the road. We stand behind the quality of our services and workmanship, which is why we offer a 24-Month Limited Warranty for ALL REPAIRS! If a problem related to our workmanship should arise during that time frame, AES will provide any needed follow-up repair service for you at NO extra charge. That’s a service you can count on!
Contact AES Today for Your Thermal Head Repair & Service Needs
Ready to get your thermal head restored and your thermal printer back online? We can make that happen for you; AES has all your needs covered! Reach out today at (866) 386-1001, and let us provide you with your ideal repair solution! We’re standing by to help!
